Hi Lou, I had to reach out to them recently about an AC module of theirs that stopped working. I did send the RMA form to so...@lgsupport.com. It took them 4 days to respond. Turns out they were able to reset it remotely to get it working again.
I am attaching the RMA form that I have. And here is the email signature, which has the same phone number it looks like you used: Solar Support LG Electronics Alabama, Inc. 201 James Record Road | Huntsville, AL 35824 t: 888-865-3026 Option 4 Good luck! Cheers, Dave On Mon, Dec 23, 2024, 12:41 PM Lou Russo via RE-wrenches < re-wrenches@lists.re-wrenches.org> wrote: > Aloha All, > > Does anyone have experience with the RMA process for LG Solar Panels? > > We maintain a 98.58kW system made up of 318 LG310NIC-G4 panels, though we > did not install it. During our annual inspection, we identified two > defective panels on one string. After a quick visual check of the > surrounding section, we found 12 additional panels with similar defects. At > first glance, it appears that water has penetrated the panels. We plan to > conduct a thorough inspection next month and would like to prepare in > advance by understanding what information LG requires and what their RMA > process entails. > > While we’ve only installed a handful of LG panels over the years and > haven’t encountered issues before, this is new territory for us. > > So far, I’ve reached out to *so...@lgsupport.com* and called > *888-865-3026*, but I haven’t received a response yet. I also came across > a 2021 LG RMA form, which outlines a rather detailed and time-intensive > process. It is comparable to SolarEdge’s optimizer RMA process, requiring > multiple photos, multimeter readings, and IR imaging for each affected > panel. > > Can anyone confirm if this is still LG’s current process? > > For reference, the issue initially presented as a consistent early-morning > ground fault warning at the inverter. > > Happy Holidays! > Aloha, > > Lou Russo > Owner > l...@spreesolarsystems.com > Office - 808 345 6762 > Spree Solar Systems LLC > CT-34322 > > _______________________________________________ > List sponsored by Redwood Alliance > > Pay optional member dues here: http://re-wrenches.org > > List Address: RE-wrenches@lists.re-wrenches.org > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > There are two list archives for searching. When one doesn't work, try the > other: > https://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/ > http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org > > List rules & etiquette: > http://www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > http://www.members.re-wrenches.org > > >
Solar RMA Request Form_Final 17-Feb-2023.docx
Description: MS-Word 2007 document
_______________________________________________ List sponsored by Redwood Alliance Pay optional member dues here: http://re-wrenches.org List Address: RE-wrenches@lists.re-wrenches.org Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org There are two list archives for searching. When one doesn't work, try the other: https://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/ http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org List rules & etiquette: http://www.re-wrenches.org/etiquette.htm Check out or update participant bios: http://www.members.re-wrenches.org
