Okay I did. Below is my posting.
Is Outback tech support coming back under the new management? I would
recommend reviving it and hiring back the people who really know the
equipment, especially Lones Tuss.
Will Outback honor the warranties of equipment now in the field? I
recommend that it does, and improves the services rendered by the
sellers. Since many people depend on their solar equipment for their
electricity, it is crucial that replacements be delivered in a timely
manner.
Thank you,
Drake Chamberlin
Athens Electric LLC
Ohio Electrical Contractor's License 44810
NABCEP Certified PV Installation Professional
---
On 2024-05-24 18:40, Dave Angelini Offgrid Solar via RE-wrenches wrote:
Marshall Neipert [3]Forum MemberPosts: 11 [4]Joined: Mon May 20, 2024
10:07 amMy RE system: President of Outback Power
https://www.linkedin.com/in/neipertContact:
Contact Marshall Neipert [5]
You should ask him Drake! He is on the forum and responding to some
emails. Here is in a link that he is taking suggestions on
https://forum.outbackpower.com/viewtopic.php?t=18726
Kind of weird that the president is using a linkedin address but it is
their company now. That is the main reason I responded on the Solar
edge stock.
You have to stay in business to be in business. With that price hit and
an address in Isreal right now, beware!
I know very little about roof mounted electronics because I do not go
on roofs. I totally get it that most here do. I still have my rights I
think!
FRIDAY ! Stay Safe !
Dave Angelini Offgrid Solar
"we go where powerlines don't"
[1]https://offgridsolar1.com/ [2] [1]
e-mail offgridso...@sti.net
text 209 813 0060
On 2024-05-24 3:20 pm, Drake Chamberlin via RE-wrenches wrote:
Hello All,
With the sale of Outback, their tech support seems to have
disappeared. Around the time of the sale, tech support had agreed to
send me a new control stack for a Radian. After a long delay, they did
send it, but were quick to remind me to return the core.
When the new control stack was installed, the inverter would not work.
The error message was AC Out Voltage Low. I put the old one back in
and returned the one they sent. There is no one to talk to, and no one
answers email.
Do you know if the new owners are planning to honor product warranty?
Is tech support coming back?
This is a pretty rough transition. It will likely leave a number of
people in the dark.
Fun Times Indeed!
Drake
_Drake Chamberlin_
_Athens Electric LLC_
_Ohio Electrical Contractor's License 44810_
_NABCEP Certified PV Installation Professional_
--
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Links:
------
[1] http://members.sti.net/offgridsolar/
[2] https://offgridsolar1.com/
[3]
https://forum.outbackpower.com/memberlist.php?mode=viewprofile&u=20772
[4]
https://forum.outbackpower.com/search.php?author_id=20772&sr=posts
[5] https://forum.outbackpower.com/viewtopic.php?t=18726#
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