Marshall Neipert [3]Forum MemberPosts: 11 [4]Joined: Mon May 20, 2024
10:07 amMy RE system: President of Outback Power
https://www.linkedin.com/in/neipertContact:
Contact Marshall Neipert [5]
You should ask him Drake! He is on the forum and responding to some
emails. Here is in a link that he is taking suggestions on
https://forum.outbackpower.com/viewtopic.php?t=18726
Kind of weird that the president is using a linkedin address but it is
their company now. That is the main reason I responded on the Solar edge
stock.
You have to stay in business to be in business. With that price hit and
an address in Isreal right now, beware!
I know very little about roof mounted electronics because I do not go on
roofs. I totally get it that most here do. I still have my rights I
think!
FRIDAY ! Stay Safe !
Dave Angelini Offgrid Solar
"we go where powerlines don't"
[1]https://offgridsolar1.com/ [2] [1]
e-mail offgridso...@sti.net
text 209 813 0060
On 2024-05-24 3:20 pm, Drake Chamberlin via RE-wrenches wrote:
Hello All,
With the sale of Outback, their tech support seems to have disappeared.
Around the time of the sale, tech support had agreed to send me a new
control stack for a Radian. After a long delay, they did send it, but
were quick to remind me to return the core.
When the new control stack was installed, the inverter would not work.
The error message was AC Out Voltage Low. I put the old one back in and
returned the one they sent. There is no one to talk to, and no one
answers email.
Do you know if the new owners are planning to honor product warranty?
Is tech support coming back?
This is a pretty rough transition. It will likely leave a number of
people in the dark.
Fun Times Indeed!
Drake
_Drake Chamberlin_
_Athens Electric LLC_
_Ohio Electrical Contractor's License 44810_
_NABCEP Certified PV Installation Professional_
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------
[1] http://members.sti.net/offgridsolar/
[2] https://offgridsolar1.com/
[3]
https://forum.outbackpower.com/memberlist.php?mode=viewprofile&u=20772
[4]
https://forum.outbackpower.com/search.php?author_id=20772&sr=posts
[5] https://forum.outbackpower.com/viewtopic.php?t=18726#
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