Adam,
Have you registered and been working through their new and
"improved" Online Service Center? I just needed a replacement inverter
for a 1001 code and it was pretty clunky going through the OSC:
https://my.sma-service.com/s/?language=en_US
I'm hoping it gets better but it took awhile. Not like the good ol'
days of calling, telling them the code, providing some measurements and
tests and having an inverter sent within a day or two.
There's no way I'm knocking SMA, they've been really good
for us, this is probably just a bump in the road.
Bill
Feather River Solar Electric
Bill Battagin, Owner
4291 Nelson St.(shipping)
5575 Genesee Rd. (USPS, UPS)
Taylorsville, CA 95983
530.284.1925 Office/ 530.258.1641 Cell
CA Lic 874049
Solar powered since 1982
On 7/24/2023 7:18 AM, AE Solar via RE-wrenches wrote:
Hey all,
After the typical 1 hour wait to get up to Level 2 for SMA tech
support, the tech mentioned there might be some option where you get
registered (or possibly pay) to bypass Level 1? Or somehow get more
streamlined service? He didn't know how or where to access that
service. Has anyone heard of this and/or utilized it? Forever
frustrated with their wait times. Thanks for any feedback.
Adam
Adam Katzman (he/him)
Autonomous Energies | Owner/Operator
www.AutonomousEnergies.com <http://www.autonomousenergies.com>
(518) 567-1468
_______________________________________________
List sponsored by Redwood Alliance
Pay optional member dues here:http://re-wrenches.org
List Address:RE-wrenches@lists.re-wrenches.org
Change listserver email address & settings:
http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org
There are two list archives for searching. When one doesn't work, try the other:
https://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/
http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org
List rules & etiquette:
http://www.re-wrenches.org/etiquette.htm
Check out or update participant bios:
http://www.members.re-wrenches.org
--
--
This email has been checked for viruses by Avast antivirus software.
www.avast.com
_______________________________________________
List sponsored by Redwood Alliance
Pay optional member dues here: http://re-wrenches.org
List Address: RE-wrenches@lists.re-wrenches.org
Change listserver email address & settings:
http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org
There are two list archives for searching. When one doesn't work, try the other:
https://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/
http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org
List rules & etiquette:
http://www.re-wrenches.org/etiquette.htm
Check out or update participant bios:
http://www.members.re-wrenches.org
