Hi Ray, I would suggest pushing the latest firmware update to both units.
https://www.fortresspower.com/firmware/ re: tech support… I have had good luck speaking directly to Tom: Thomas Honey Fortress Power Applications Engineering (215) 613-4318 x4318 t...@fortresspower.com I agree that Fortress’ Discord, online ticketing system and phone support are subpar. Call me old school, but an answered phone call when on-site is a must have feature of any manufacturer. Hope this helps, -Chris On Wed, Nov 16, 2022 at 2:20 PM Howie Michaelson via RE-wrenches < re-wrenches@lists.re-wrenches.org> wrote: > Hi Ray, > I have been having a difficult time communicating with Fortress as well. > I filed a support ticket several times and only got a response a couple of > days later asking another question that was easily answered, but then do > not receive any reply to that without filing another support ticket, which > again takes days for them to respond to. Very unsatisfactory and > frustrating after having invested in 7 eVault Max for a long time client. > Don't have any suggestions for you. > > *Howie Michaelson**Sun Catcher* > > *NABCEP Certified Solar PV Installer™* > > *Solar Electric Systems Sales & Service802-272-0004* > > > On Wed, Nov 16, 2022 at 2:02 PM Ray Walters via RE-wrenches < > re-wrenches@lists.re-wrenches.org> wrote: > >> Greetings Fellow Wrenches; >> >> Based on glowing reports from the RE list, I finally used Fortress for a >> battery replacement for a long time customer. Overall, it seems to be a >> better solution than others I've seen. However, we are having issues. >> First the two batteries are supposed to be linked together in a master/ >> slave configuration, but they charge and discharge unevenly, and have >> SOC often 20% different. Batteries are connected to a common buss with >> equal length 4/0 cables. >> >> I've been truly disappointed with Fortress customer support. First, I've >> called multiple times over the past two weeks, and never got through to >> anyone. Their online support system is quite flawed as well, and I had >> a very difficult time even setting up a support ticket. Now I can't >> even log in to view the support ticket, and I've only received one email >> back asking if I had properly paralleled the batteries. >> >> Has anyone else had a hard time with Fortress support? Does anyone have >> a direct contact? Customer is beyond pissed now, after almost 2 weeks >> hearing nothing, and having spent tens of thousands. >> >> Thanks; >> >> Ray Walters >> Remote Solar >> >> _______________________________________________ >> List sponsored by Redwood Alliance >> >> Pay optional member dues here: http://re-wrenches.org >> >> List Address: RE-wrenches@lists.re-wrenches.org >> >> Change listserver email address & settings: >> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org >> >> There are two list archives for searching. When one doesn't work, try the >> other: >> https://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/ >> http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org >> >> List rules & etiquette: >> http://www.re-wrenches.org/etiquette.htm >> >> Check out or update participant bios: >> http://www.members.re-wrenches.org >> >> _______________________________________________ > List sponsored by Redwood Alliance > > Pay optional member dues here: http://re-wrenches.org > > List Address: RE-wrenches@lists.re-wrenches.org > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > There are two list archives for searching. When one doesn't work, try the > other: > https://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/ > http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org > > List rules & etiquette: > http://www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > http://www.members.re-wrenches.org > > -- Chris Sparadeo C_802-369-4458 H_802-728-3059
_______________________________________________ List sponsored by Redwood Alliance Pay optional member dues here: http://re-wrenches.org List Address: RE-wrenches@lists.re-wrenches.org Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org There are two list archives for searching. When one doesn't work, try the other: https://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/ http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org List rules & etiquette: http://www.re-wrenches.org/etiquette.htm Check out or update participant bios: http://www.members.re-wrenches.org
