Hi Dustin, I appreciate you checking in on this. I have to admit, after realizing the limited generator capabilities of the Sol-Ark, I was put off. I spoke with one of your support technicians who literally said “ I mean, we could have our engineers create programming to exercise generators, it’s just a matter of us spending the money to do so. It’s not a common ask and I doubt we will do it”.
For fully off-grid clients, generator health is immeasurably important. The generator is often the last line of defense from a total system shut down. I’m hopeful that Sol-Ark will join the other leading off-grid manufacturers in the industry and incorporate a comprehensive generator function. Other than crucial AGS shortcomings, I really do love the Sol-Ark unit as well as your tech support. I am thankful that you have been so willing to accommodate change. Kindly, Chris On Wed, Nov 18, 2020 at 11:49 AM Dustin Douglas <dus...@sol-ark.com> wrote: > Hi Chris, > > I am not sure if I addressed this with the previous string but I did want > to mention that we are looking add different features for the generators. > One of these is adding the ability to exercise the generators, especially > with ones that have the feature disable if the two-wire start is used. We > are always trying to make it more effective for customers and installers > and this is a feature we have been wanting to add for the generator > applications. > > > Thank you and have a blessed day, > > Dustin Douglas > > Sol Ark Engineering Support > > (972) 575-8875 x 108 > www.sol-ark.com > > > > ---- On Wed, 11 Nov 2020 10:07:24 -0600 *Chris Sparadeo > <sparadeo.ch...@gmail.com <sparadeo.ch...@gmail.com>>* wrote ---- > > Hi all, > > According to Sol-Ark tech support, they do not currently have a > programmable exercise cycle for > its two-wire start function. When paired with a generator like a Generac > Ecogen (exercise cycle is automatically disabled when configured with two > wire start) this means that the only way to effectively run an exercise > cycle on your generator would be to do it manually. I am wondering if > anyone has run into this issue and if there are work arounds? Kind of a > bummer and my first and only negative experience with Sol-Ark thus far. > > Kindly, > > Chris Sparadeo > -- > Chris Sparadeo > > > C_802-369-4458 > H_802-728-3059 > > _______________________________________________ > List sponsored by Redwood Alliance > > List Address: RE-wrenches@lists.re-wrenches.org > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > There are two list archives for searching. When one doesn't work, try the > other: > https://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/ > http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org > > List rules & etiquette: > http://www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > http://www.members.re-wrenches.org > > > > -- Chris Sparadeo C_802-369-4458 H_802-728-3059
_______________________________________________ List sponsored by Redwood Alliance List Address: RE-wrenches@lists.re-wrenches.org Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org There are two list archives for searching. When one doesn't work, try the other: https://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/ http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org List rules & etiquette: http://www.re-wrenches.org/etiquette.htm Check out or update participant bios: http://www.members.re-wrenches.org
