Jay,
You need to call Sol Ark tech support and they will push the update through the 
Internet directly to your inverter, I had one done yesterday and it went 
smoothly.

Michael D Nelson
MD Electric & Solar, Inc.
707-684-0064 mobile
707-884-1862 office
www.mdelectricsolar.com
www.facebook.com/mdelectricandsolar


> On Nov 13, 2020, at 7:03 AM, Jay <jay.pe...@gmail.com> wrote:
> 
> 
> I’m wondering how the firmware is updated?  USB or other?  I’ve looked on the 
> website but I couldn’t find any instructions. 
> 
> Thx
> Jay
> 
> 
> 
>>> On Nov 12, 2020, at 7:58 PM, Jeff Clearwater <je...@villagepowerdesign.com> 
>>> wrote:
>>> 
>>  Thanks Dustin for keeping us up to date on Sol-Arks feature progress.
>> 
>> While you are upgrading your firmware: :)
>> 
>> So an essential feature for off-grid with a generator is to be able to 
>> program various SOC levels for generator start AND shuf-off after charge.  
>> 90% is way too high for many sunny climes and other configurations.  Often 
>> batteries need a boost in the wee morning hours - when they drop below the 
>> preferred recharge point but that's only perhaps a few hours before the sun 
>> comes up - So say you want to start a gen to charge a Lead-acid battery at 
>> 50% or an LFP batter at 20% SOC but you only want to bring it through to the 
>> next often or possibly sunny morning.  So you set it to run from 50% to 65% 
>> (or from 20%-40% for LFP) - knowing that the morning sun will take it the 
>> rest of the way.  90% would waste a ton of fuel in this scenario not too 
>> mention unwanted noise and wear and tear on the genny.  Depending on the 
>> clients use profile, the climate, and relative size of the array and battery 
>> and gen, these figures could vary anywhere from 20% to 100%.  So it's 
>> essential us off-grid installers have that flexibility.
>> 
>> Also I know that your TOU settings might cover this (though not in all modes 
>> I believe) but another nice feature is to have 2 or 3 time periods with 
>> different start and stop settings (Sunny Island does this nicely).  So if 
>> the minimum SOC is reached in the evening you might as well bring it up to a 
>> higher SOC for gen shut down as it needs to get through the entire night 
>> whereas if that minimum SOC start trigger is met after 3 AM  it needs to 
>> only bring it to a lower SOC as described above.
>> 
>> I'm loving the Sol-Ark product so far but it is obvious the software is a 
>> work in progress - the architecture and thought behind it is an excellent 
>> foundation - thanks for your work and openness for input to make it even 
>> better.
>> 
>> Best,
>> 
>> Jeff
>> 
>> ~~~~~~~~~~~
>> Jeff Clearwater
>> Village Power Design
>> linkedin 
>> www.villagepowerdesign.com
>> cell - 413-559-9763
>> ~~~~~~~~~~~~~~~~~~~~~~~
>> 
>> 
>> 
>>> Dustin Douglas November 12, 2020 at 11:46 AM
>>> Hi All,
>>> 
>>> First and foremost thank you for sharing your experiences the the Sol-Ark 
>>> system. We try very hard to have different capabilities and add new 
>>> features that make it flexible for the customer. The two-wire start is a 
>>> feature however that we want to be seamless. In the instance where the 
>>> customer is seeing the system shutdown once the generator shuts off has 
>>> been addressed and fixed with a software update. With this update we are 
>>> able to handle larger generators that tend to drift from 60hz. Please give 
>>> our support team a call so that we can update the customer accordingly. We 
>>> are also looking at adding more features including the ability exercise the 
>>> generator in the near feature. 
>>> 
>>> Thank you and have a blessed day,
>>> Dustin Douglas
>>> Sol Ark Engineering Support
>>> (972) 575-8875 x 108
>>> www.sol-ark.com
>>> 
>>> 
>>> ---- On Thu, 12 Nov 2020 08:08:51 -0600 Jay <jay.pe...@gmail.com> wrote ----
>>> 
>>> 
>>> 
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>>> Jay November 12, 2020 at 9:08 AM
>>> Hi Bill
>>> 
>>> In the past I’ve had similar issues with generators/inverters. Usually a 
>>> relay on the output power wires that opens( disconnects) when the stop 
>>> signal is sent works as the frequency doesn’t slowly go down, it drops to 0 
>>> instantly. 
>>> I don’t know if it will fix your issue. 
>>> 
>>> Seems like solark needs to greatly improve their firmware. 
>>> 
>>> Jay
>>> 
>>> Peltz power. 
>>> 
>>> 
>>> 
>>> 
>>> 
>>> 
>>> 
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>>> Bill Hennessy November 11, 2020 at 10:03 PM
>>> Hi folks--We've also been disappointed with the Sol-Ark two-wire generator 
>>> start. The unit starts at the charge set point, but the inverter will shut 
>>> down for about a minute every time the generator stops running. After the 
>>> minute wait, the inverter restarts and everything is fine. But it is 
>>> aggravating for the homeowners to be left wondering in the dark.
>>> 
>>> Sol-Ark says that when the generator shuts off, the frequency drops out of 
>>> the Sol-Ark range and causes the inverter shut down. 
>>> They suggested we find a way to increase the generator speed to avoid the 
>>> frequency drop at shutdown. This seems like a lame suggestion, since the 
>>> generator has no idea of when the batteries will be satisfied--it only 
>>> responds to the on/off signal from the Sol-Ark. I would think that the unit 
>>> could be programmed to ignore the frequency drop when it sends the shut off 
>>> signal to the generator. The system has an an Ecogen 15kW.
>>> 
>>> Not having an exercise function is also a miss. As mentioned below, the 
>>> time of use can be used, but one has to go out and play with the 
>>> programming to check the generator.
>>> 
>>> regards, bill
>>> 
>>> Bill Hennessy
>>> Berks Solar, LLC
>>> 371 Centennial Rd
>>> Mertztown, PA 19539
>>> 
>>> o 610 682 4300
>>> c 484 560 4666
>>> NABCEP certified installer
>>> PA contractor #44411
>>> www.berkssolar.com
>>> 
>>> 
>>> On Wednesday, November 11, 2020, 8:20:57 PM EST, Chris Sparadeo 
>>> <sparadeo.ch...@gmail.com> wrote:
>>> 
>>> 
>>> Thanks for the suggestion, Jay. 
>>> 
>>> Yes, the Sol-Ark has a very basic and limited AGS for 2 wire compatible gen 
>>> sets. Gen start can be programmed with voltage or SOC, however gen stop is 
>>> not a function that can not be readily programmed. Instead, the Sol-Ark is 
>>> programmed to charge the battery bank to 90% of  the rated Ah capacity of 
>>> the battery bank before turning off the generator. You can ultimately 
>>> adjust this gen stop parameter to be based on a specific SOC or voltage, 
>>> but I believe that doing so requires a call into tech support. The tech I 
>>> spoke with updated a setting (having to do with a TOU parameter I believe) 
>>> that was not accessible via the system interface. AGS  from Schnieder, 
>>> Outback and even Magnum are less clunky, but I am hoping that Sol-Ark will 
>>> eventually come out with new programming to remediate these minor but 
>>> nevertheless, important issues
>>> 
>>> -Chris
>>> 
>>> On Wed, Nov 11, 2020 at 3:58 PM Jay <jay.pe...@gmail.com> wrote:
>>> 
>>> 
>>> -- 
>>> Chris Sparadeo
>>> 
>>> 
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