We've also seen newer SBs be more sensitive to high line voltages than older ones on multiple array behind the same meter. Our experience is that response from utility crews to correct the problem is prompt when an "expert" solar installer reports the problem. Check a neighboring service to confirm the high voltage is not just at your meter. Tech support is a last resort. Jim Duncan Sent from my Verizon Wireless BlackBerry
-----Original Message----- From: Steve Jefferson <steve.jeffer...@sma-america.com> Sender: re-wrenches-boun...@lists.re-wrenches.org Date: Mon, 24 Oct 2011 10:44:12 To: RE-wrenches<re-wrenches@lists.re-wrenches.org> Reply-To: RE-wrenches <re-wrenches@lists.re-wrenches.org> Subject: Re: [RE-wrenches] Sunny Boy constant off line problem Jeff, Please contact our Service Line for support on this issue: 877-697-6283 SMA America, LLC Steve Jefferson Sr. Technical Service Specialist, Sunny Family 6020 West Oaks Blvd, Suite 300 Rocklin, CA 95765 - 3714 U.S.A. Tel: +1 916 625 0870 Fax: +1 916 624-2445 Service Line +1 877 697 6283 (Toll Free) Email: steve.jeffer...@sma-america.com www.SMA-America.com _______________________________________________ List sponsored by Home Power magazine List Address: RE-wrenches@lists.re-wrenches.org Options & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org List-Archive: http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org List rules & etiquette: www.re-wrenches.org/etiquette.htm Check out participant bios: www.members.re-wrenches.org _______________________________________________ List sponsored by Home Power magazine List Address: RE-wrenches@lists.re-wrenches.org Options & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org List-Archive: http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org List rules & etiquette: www.re-wrenches.org/etiquette.htm Check out participant bios: www.members.re-wrenches.org
