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We have recently found both Keira and Sandra in Outback tech support
to be quite helpful and knowledgeable. Also, Outback has a new Director of New Product Development, Phil Undercuffler. I believe that he will be a real asset to Outback, as he was Positive Energy's lead installer and key technician from 1998-2004. He then worked at Conergy until that wasn't fun any more, and now he's up in Washington at Outback. So he's a Wrench, a poster to this list, and genuinely knows his stuff. Allan Allan Sindelar On 10/15/2010 6:45 PM, jay peltz wrote: HI All, I've had many issues with the Outback AGS. Talking to outback is well to be frank a waste of time.And to recap, the issues I'm talking about are: the AGS won't start when needed. However it will start when you go to the mate and go to manual on. The only fix has been to use a new/factory reprogramed mate. Rebooting to factory settings, doesn't work. New battery doesn't work. So I charge for the shipping fee and then just the old mate back for an upgrade. And yes I would love to see something as reliable as the old SW AGS. peace, jay peltz power On Oct 15, 2010, at 11:46 AM, t...@hughes.net wrote:I suggest a monthly "repoll" to my off grid clients. It seems to reduce the lack of reliability that is often found w/ the AGS & Outback. Sent via BlackBerry by AT&T -----Original Message----- From: penobscotso...@midmaine.com Sender: re-wrenches-boun...@lists.re-wrenches.orgdate: Fri, 15 Oct 2010 13:29:45 To: RE-wrenches<re-wrenches@lists.re-wrenches.org> Reply-To: RE-wrenches <re-wrenches@lists.re-wrenches.org> Subject: Re: [RE-wrenches] Generator auto start Thanks Mick and Ray. William, I would equate the overall situation with OutBack gen autostart as if I was leaving a teenager in charge of some important function. Sometimes they do exactly what I ask of them, but often they don't. I believe it is a software issue, as re-setting seems to undo the problem and it works fine again, but I find myself back at one or the other job again within a year or so. I want something simple and relatively foolproof. A simple, voltage controlled switch (such as we had for so long with the SW's) worked wonderfully. That is what I am looking for. My experiences, and they have been many, have not built confidence in OutBack's auto start capabilities. I have tried to convince the owner that manual start is all they will need, to no avail. Daryl embers.re-wrenches.org_______________________________________________ List sponsored by Home Power magazine List Address: RE-wrenches@lists.re-wrenches.org Options & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org List-Archive: http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org List rules & etiquette: www.re-wrenches.org/etiquette.htm Check out participant bios: www.members.re-wrenches.org |
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