The title of this thread is very regrettable. ~pb
On Sunday, May 11, 2025 at 4:02:40 AM UTC-7 [email protected] wrote: > My last issue with ordering from Blue Lug wasnt with them, but with FedEx. > I think DHL saw future problems and got out. I miss them. I used to have > orders arrive in two or three days. And, according to their website, they > take (took)care of all the customs paperwork. My last order left Blue Lug > quickly, but FedEx circled it around Japan for two days, then went to South > Korea, and then I tracked it to Alaska(??), before it finally made it down > to South Carolina. It wasn’t a frame, just some Nitto goodies, so I haven’t > gotten customs charges (not yet, it’s looking like time will tell), but > sheesh, I miss DHL. All my orders used to leave Japan and end up in > Cleveland, Ohio the next day, and then on my front porch the day after > that. The shipping cost more, but, to me, was worth it. > > Mike who gets outta sorts with change Rossi > > On May 11, 2025, at 6:33 AM, Nicolas H <[email protected]> wrote: > > For the record, I have ordered many things from Blue Lug in the past year > and had zero issues. > But recently I ordered a frame and some brakes from them and paid for 3 > day international shipping. I confirmed with them during the ordering > process that the package needed to arrive by a certain date. > > They shipped the frame and other parts relatively quickly but, according > to FedEx, they failed to comply with US customs requirements. Meaning they > didn't fill out all the required information or didn't do it correctly when > FedEx requested it from them. This caused the package to be held > indefinitely at customs for nearly two weeks before eventually the package > was mis-delivered and without signature confirmation. > > I reached out to Blue Lug as soon as I saw there was an issue at US > customs. They refused to help and told me it was my responsibility to work > with FedEx and US customs to get my package. On top of that, they also said > they would not refund me even if they received the package back. > > While I'm sympathetic to the burden the new tariff regime has put on > businesses, the way they have handled my situation and continue to handle > to it has been shockingly bad. > Suffice it to say, I won't order from them again and I wouldn't advise > anyone else to either. > > > -- > You received this message because you are subscribed to the Google Groups > "RBW Owners Bunch" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To view this discussion visit > https://groups.google.com/d/msgid/rbw-owners-bunch/e8fcf1f7-5fa9-4ab1-8882-7a8978e8a1cbn%40googlegroups.com > > <https://groups.google.com/d/msgid/rbw-owners-bunch/e8fcf1f7-5fa9-4ab1-8882-7a8978e8a1cbn%40googlegroups.com?utm_medium=email&utm_source=footer> > . > > -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion visit https://groups.google.com/d/msgid/rbw-owners-bunch/cbfe5649-a19a-4a3a-9baa-8c684217f302n%40googlegroups.com.
