Yep Garth, I think you're onto something there about derailer. Now that I've wandered over to Leah's Instagram to get a look at her bike, I'm realizing she has those Riv Silver cranks that mount the granny way tight to the frame. I'll betcha that fd as set perfectly parallel to the rings is bottoming out before the shift completes, so not providing enough force to kick the chain over. I'm guessing - I've done this before, possibly on a Clem - that moving the tail of the FD in a smidge to effectively move the derailer plates leftward would solve the problem.
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