I too worked shipping/receiving for an e-commerce company for a number of years in addition to frequent purchasing of goods online (mostly records) like most of us in the past decade.
UPS/FedEx and the like are necessary for our post-Amazon web buyer. Most online shoppers now MUST now when their package will ship, when it does ship, and where it is any and every moment prior to it arriving at their doorstep. Which is a sad, sad reality. I've never been so frustrated as I have in dealing with either company (primarily UPS) and their terrible customer service and general lack of interest in the state in which your package arrives. But they track well and will pay out insurance IF AND ONLY IF you pay for it above $100. Not sure of Riv's policy for such but I imagine they have to declare the value of bikes being shipped because the alternative is a nightmare. I'm sure it's passed along. Delayed packages though, hoo boy. Good luck getting a package on time with UPS in the holiday season, especially if there is poor weather. They don't pay out for that even on "guaranteed" 1-day, 2-day, &c shipments. USPS has always been perfectly fine in my experience. Records are notoriously fragile items and I have received some very shoddily packaged with no problems. Of course, others have different experiences. But for the price and the speed they can't be beat. Never had to deal with a claim through them so can't speak to that. I do wish Riv and similar offered the option of a slower USPS method but at some point it stops being worth it for them to jump through the hoops, which can also be said for those of us buying a few small things to support them and waiting 8 days because we live across the country (imagine the horror of living abroad!). But such is life. On Thursday, June 23, 2016 at 6:22:49 PM UTC-4, Belopsky wrote: > > Ordered gloves, ferrules, a couple washers.. > > $9 for surepost. > > And estimate delivery? July 1st. Ridiculous, right? > > All of those items would fit into a flat rate envelope and be here in 3 > days vis USPS. > > Grant, hope you and others are listening. > > > Thoughts everyone? > -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at https://groups.google.com/group/rbw-owners-bunch. For more options, visit https://groups.google.com/d/optout.
