on 11/5/09 4:46 PM, John Stoesser at jstoes...@comcast.net wrote: > Personally I think the customer has a beef. A sub-par paint job on a $4,000 > bike is unacceptable. A sub-par paint job on a $2,000 frame is unacceptable. > If you advertise a custom paint job, it should be in line with the quality > of the standard paint on the AHH. Anything less should sell for less than > the standard frame. I would hold them accountable. I'm glad you posted this > as I've been wrestling with a 69 or 71cm AHH (if they hadn't discontinued > the 68cm Atlantis that would be the consideration) or a custom Adventure > Cycle from Waterford. The price is pretty darn close. Since Rivendell uses > Waterford as a manufacturer (and I do admire Rivendell), I consider that an > endorsement of the Waterford quality. > This paint issue you speak of makes me lean to Waterford.
Which is why I think it's fair to ask to see specific photos of the paint job aspects that were of concern to him, which William said he'd try to supply (in another thread, I think...). With that, I think it's reasonable to judge the work on that specific bicycle. I'd have difficulty extrapolating it much further. I've got a few more detailed images of my Hilsen here - http://www.flickr.com/photos/cyclofiend/sets/72157604497206482/ There have been few general complaints about paint quality with Rivendell models over the years, the notable exception being on the Bleriot, which generally lamented that the detail quality was not as good as the regular two-toned Rivendells. Also, I don't think it's _advertised_ as a "custom" paint job. To wit: http://www.rivbike.com/products/list/bicycle_models#product=50-650 "Color: The signature A.H.H. color is a medium dark old blue with a tiny bit of sparkle that's visible only in bright sun. The head tube and lug highlights are cream, as they are with all of our bikes. "What if I want another color?" You can probably get it, but it'll cost you $300 more. That's what it costs us. It's possible that we'll change colors on future productions, but it will always be some shade of blue, and the only other blue that's in the running is a really pretty one, too. Lighter and with some grey, but really good-looking." The only other point I'll belabor is that if anyone does have a beef with a Rivendell product or service, the first call is to them, and as I said in a different post, asking specifically for what would set it right. This group is not the means for communicating with Rivendell Bicycle Works on a customer service issue. - Jim -- Jim Edgar cyclofi...@earthlink.net Cyclofiend Bicycle Photo Galleries - http://www.cyclofiend.com Current Classics - Cross Bikes Singlespeed - Working Bikes Send In Your Photos! - Here's how: http://www.cyclofiend.com/guidelines --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To post to this group, send email to rbw-owners-bunch@googlegroups.com To unsubscribe from this group, send email to rbw-owners-bunch+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en -~----------~----~----~----~------~----~------~--~---
