I truly didn't have any expectations. I payed for something, got something less than what I thought it would be and when I brought it up not much occurred. I was just surprised given my dealings with many smaller businesses like Rivendell.
On Nov 5, 11:19 am, CycloFiend <cyclofi...@earthlink.net> wrote: > on 11/5/09 6:33 AM, William F. House at williamfho...@gmail.com wrote: > > > > > > > > > Thanks very much. I really enjoyed the process, but trying to get the > > tape straight and no wrinkles was challenging. The twine part was > > super fun though. > > > I totally get that the saddle will darken enough at some point that > > it'll not longer match the bar tape. At that point I'll probably go > > back to brown or maybe put additional layers of shellac on the > > existing tape and see how that looks. > > > As for being surprised at Riv......I was surprised at several things > > throughout the process. I think I expected more from a small company. > > For instance I found the custom paint job to be very subpar as far as > > what I was expecting. Their response? "Oh, thanks for telling us. > > We'll note that for future jobs and when we inspect bikes that we're > > building for customers." No attempt to make things right or do > > anything about it. > > Having spent most of my life in all levels of retail environs, I am always > happiest when a customer says to me, "look, this really bugs me, I want you > to do something about it." It's the second part that most people do not > explicitly state, and it makes it difficult to know how to proceed: "I'm > sorry", "We'll try better", "Here's why I think that was a one-time > occurence" or something more comprehensive. > > Communication can be reasonably imperfect, and if you aren't face to face, > what can seem glaringly obvious to one party can go sizzling over the head > of another. Email and phone is particularly prone to this. > > I certainly don't have any idea of the conversations which went on (and it's > none of my/our business), but if it's bugging you and you expected monetary > consideration, or credit or something specific, I hope you related that to > them. Then it's up to them to decide whether the situation warrants it. That > allows them to decide what level of customer service is an appropriate > response. > > - Jim > > -- > Jim Edgar > cyclofi...@earthlink.net > > Cyclofiend Bicycle Photo Galleries -http://www.cyclofiend.com > Current Classics - Cross Bikes > Singlespeed - Working Bikes --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To post to this group, send email to rbw-owners-bunch@googlegroups.com To unsubscribe from this group, send email to rbw-owners-bunch+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en -~----------~----~----~----~------~----~------~--~---
