Though challenging in some cases, I find affording a presumption of goodness is the best place to start (not that I always remember that. Sardonic grin.). The combined knowledge set of bicycle, and Rivendell specifically, and how to post to eBay, including etiquette, is actually a pretty rare combination out of the whole body of people who could be legitimately selling a Rivendell. The skills needed to acquire that knowledge set are all internet based, so it is highly conceivable that a well intentioned seller used to the days of classified ads has no idea how to proceed but does the best they can.
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