As far as other Riv-ish companies, it would be hard to say. I just
recently ordered the Wiggy sleeping bag and when I got the bill,
Rivendell had given me a credit, even though I believe my membership
had lapsed. I'd be hard put to think of a company that would do that.
>From what I can tell they could have charged me full price, but in the
end I basically paid shipping. They didn't have to do that. But it was
a decent thing to do and they'll continue to have my custom.

As far as companies that make great things, well this thread has
plenty of them, but I wonder how many have the same level of customer
service that Rivendell has?

alford
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