general overhaul of the documentation, improving phrasing, move open source info
Signed-off-by: Aaron Lauterer <a.laute...@proxmox.com> --- v2 -> v3: rebased on current master v1 -> v2: feedback from thomas[0]: * moved open source hint to mailing list for devs * added suggestions * regarding spaces around dashes (--): our current technical writing style guide says to not use any [0] https://pve.proxmox.com/pipermail/pve-devel/2019-September/038950.html getting-help.adoc | 38 ++++++++++++++++++++------------------ 1 file changed, 20 insertions(+), 18 deletions(-) diff --git a/getting-help.adoc b/getting-help.adoc index 850d7a3..8e81483 100644 --- a/getting-help.adoc +++ b/getting-help.adoc @@ -16,23 +16,22 @@ documentation with user contributed content. Community Support Forum ~~~~~~~~~~~~~~~~~~~~~~~ -{pve} itself is fully open source, so we always encourage our users to -discuss and share their knowledge using the {forum}. The forum is fully -moderated by the Proxmox support team, and has a quite large user base -around the whole world. Needless to say that such a large forum is a +We always encourage our users to discuss and share their knowledge using the +{forum}. The forum is moderated by the Proxmox support team. The large user base +is spread out all over the world. Needless to say that such a large forum is a great place to get information. Mailing Lists ~~~~~~~~~~~~~ -This is a fast way to communicate via email with the Proxmox VE -community +This is a fast way to communicate with the {pve} community via email. * Mailing list for users: http://pve.proxmox.com/cgi-bin/mailman/listinfo/pve-user[PVE User List] -The primary communication channel for developers is: +{pve} is fully open source and contributions are welcome! The primary +communication channel for developers is the: * Mailing list for developer: http://pve.proxmox.com/cgi-bin/mailman/listinfo/pve-devel[PVE @@ -42,19 +41,22 @@ The primary communication channel for developers is: Commercial Support ~~~~~~~~~~~~~~~~~~ -{proxmoxGmbh} also offers commercial -https://www.proxmox.com/en/proxmox-ve/pricing[{pve} Subscription Service -Plans]. System Administrators with a standard subscription plan can access a -dedicated support portal with guaranteed response time, where {pve} -developers help them should an issue appear. -Please contact the mailto:off...@proxmox.com[Proxmox sales -team] for more information or volume discounts. +{proxmoxGmbh} also offers enterprise support available as +https://www.proxmox.com/en/proxmox-ve/pricing[{pve} Subscription Service Plans]. +All users with a subscription get access to the {pve} +<<sysadmin_enterprise_repo,Enterprise Repository>>, and--with a Basic, Standard +or Premium subscription--also to the Proxmox Customer Portal. The customer +portal provides help and support with guaranteed response times from the {pve} +developers. + +For volume discounts, or more information in general, please contact +mailto:off...@proxmox.com[off...@proxmox.com]. Bug Tracker ~~~~~~~~~~~ -We also run a public bug tracker at -https://bugzilla.proxmox.com. If you ever detect an issue, you can -file a bug report there. This makes it easy to track its status, and -you will get notified as soon as the problem is fixed. +Proxmox runs a public bug tracker at https://bugzilla.proxmox.com. If an issue +appears, file your report there. An issue can be a bug as well as a request for +a new feature or enhancement. The bug tracker helps to keep track of the issue +and will send a notification once it has been solved. -- 2.20.1 _______________________________________________ pve-devel mailing list pve-devel@pve.proxmox.com https://pve.proxmox.com/cgi-bin/mailman/listinfo/pve-devel
