I've never had a problem with the site. I think the need to cancel a subscription complicates the matter and I think I've heard that the cancellation process isn't accessible. At any rate, yep, Sweetwater can handle that problem. Slau
> On Dec 1, 2020, at 8:40 PM, Steve Matzura <[email protected]> wrote: > > Ya know, I kinda thought so. I have all the codes and ID's they'll need right > handy, so I'll do it in the a.m. Thanks for confirming yet again how crummily > inaccessible that site is for doing things one really needs to do. They're > great on selling and delivering the product, but their aftercare Web support > is, well, not so caring. LOL. > > > On 12/1/2020 12:17 PM, Slau Halatyn wrote: >> Steve, >> You do actually need to enter the renewal code on the Avid site. Best thing >> to do, since you purchased from Sweetwater, is to have them TeamViewer into >> your system and get it done efficiently. >> HTH, >> Slau >> >>> On Dec 1, 2020, at 10:47 AM, Steve Matzura <[email protected]> wrote: >>> >>> I know this is an Avid problem and question, but I can't find where to go >>> or what to do on the Avid site to solve the following. >>> >>> >>> I bought an annual renewal package from Sweetwater at a discount. The email >>> I got said that activation codes for renewals don't need to be entered on >>> the Avid Website. Nevertheless, I logged in to my Avid master account to >>> make sure monthly billing was turned off. I could find no way to do this. I >>> tried to use the chat feature to talk with someone about this, but >>> apparently that feature isn't working, or it only works during certain >>> times, because when I tried to use it, nothing happened. Finally, since I >>> jut bought a new computer and wish to have my current system ID removed and >>> replaced with the new one when it comes, I couldn't find anywhere on the >>> Avid site to do that, either. So, where do I need to go on avid.com to get >>> these things done--prevent double-billing and remove my system ID? >>> >>> >>> Thanks in advance. >>> >>> -- >>> You received this message because you are subscribed to the Google Groups >>> "Pro Tools Accessibility" group. >>> To unsubscribe from this group and stop receiving emails from it, send an >>> email to [email protected]. >>> To view this discussion on the web visit >>> https://groups.google.com/d/msgid/ptaccess/9b5ef568-cf0e-9999-c18a-f19791c050c1%40gmail.com. > > -- > You received this message because you are subscribed to the Google Groups > "Pro Tools Accessibility" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To view this discussion on the web visit > https://groups.google.com/d/msgid/ptaccess/5a9959e3-b4bd-0d76-66b4-346eeca6fa15%40gmail.com. -- You received this message because you are subscribed to the Google Groups "Pro Tools Accessibility" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/d/msgid/ptaccess/FC1172FB-6977-48E0-A4AC-3CF5DE9638D1%40gmail.com.
