Steve, You do actually need to enter the renewal code on the Avid site. Best thing to do, since you purchased from Sweetwater, is to have them TeamViewer into your system and get it done efficiently. HTH, Slau
> On Dec 1, 2020, at 10:47 AM, Steve Matzura <[email protected]> wrote: > > I know this is an Avid problem and question, but I can't find where to go or > what to do on the Avid site to solve the following. > > > I bought an annual renewal package from Sweetwater at a discount. The email I > got said that activation codes for renewals don't need to be entered on the > Avid Website. Nevertheless, I logged in to my Avid master account to make > sure monthly billing was turned off. I could find no way to do this. I tried > to use the chat feature to talk with someone about this, but apparently that > feature isn't working, or it only works during certain times, because when I > tried to use it, nothing happened. Finally, since I jut bought a new computer > and wish to have my current system ID removed and replaced with the new one > when it comes, I couldn't find anywhere on the Avid site to do that, either. > So, where do I need to go on avid.com to get these things done--prevent > double-billing and remove my system ID? > > > Thanks in advance. > > -- > You received this message because you are subscribed to the Google Groups > "Pro Tools Accessibility" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To view this discussion on the web visit > https://groups.google.com/d/msgid/ptaccess/9b5ef568-cf0e-9999-c18a-f19791c050c1%40gmail.com. -- You received this message because you are subscribed to the Google Groups "Pro Tools Accessibility" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/d/msgid/ptaccess/6CE7E27E-AF42-4D32-A96E-5EA0C66AD459%40gmail.com.
