To send an email with a CC: in alertmanager, it is not sufficient to add a CC: 
header.

receivers:
- name: my-receiver
  email_configs:
  - to: '[email protected]'
    headers:
      subject: 'my subject'
      CC: '[email protected]'

You also need to add the CC: address to the to: field and explicitely add a to: 
field.

receivers:
- name: my-receiver
  email_configs:
  - to: '[email protected],[email protected]'
    headers:
      subject: 'my subject'
      To: '[email protected]'
      CC: '[email protected]'

To send a mail in BCC:, overwrite the To: header and add the BCC addresses to 
the to: field:

receivers:
- name: my-receiver
  email_configs:
  - to: '[email protected],[email protected]'
    headers:
      subject: 'my subject'
      To: '[email protected]'

On 20 Jan 14:28, Julius Volz wrote:
> Hi Prashant,
> 
> Looking at the email implementation in Alertmanager, "to" should be treated
> exactly as "cc" internally (just optionally supplied through a dedicated
> YAML field). It's just another header:
> https://github.com/prometheus/alertmanager/blob/f59460bfd4bf883ca66f4391e7094c0c1794d158/notify/email/email.go#L53-L70
> 
> So I would be surprised if the problem is in Alertmanager itself, rather
> than something in the email pipeline after it.
> 
> Kind regards,
> Julius
> 
> On Fri, Jan 20, 2023 at 1:38 PM Prashant Singh <[email protected]>
> wrote:
> 
> > Dear team,
> >
> > prometheus alertmanager CC is not working even as add TO_ and CC_ .
> >
> > TO:  it is working
> > CC: it is not working.
> >
> >
> > - name: 'MoniDashboard'
> >   email_configs:
> >   - send_resolved: true
> >     to: 'vinoth.sundaram
> >     headers:
> >       cc: 'PrashantKumar.Singh1'
> >     require_tls: no
> >
> > thanks
> > Prashant
> >
> > --
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> > <https://groups.google.com/d/msgid/prometheus-users/9987573c-ed69-4fb2-94aa-4c37870c540dn%40googlegroups.com?utm_medium=email&utm_source=footer>
> > .
> >
> 
> 
> -- 
> Julius Volz
> PromLabs - promlabs.com
> 
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-- 
Julien Pivotto
@roidelapluie

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