I'm asking this question here because I know there are several people that know a lot more about Microsoft Windows than I do.
I distribute my installer executable, built with py2exe and InnoSetup, as a download from a web site. The user double-clicks on it and is nicely prompted along the way to get it set up on their machine. I test every release on Windows XP, Vista, and Seven. Works fine every time. I also distribute this application to Linux and Mac, using the same codebase but different deployers, but that isn't relevant to this discussion, which seems to be a Windows-only problem. My users range from very savvy with computers to not so much. This morning I dealt with the latter type of user, who reported to me that he sees the file downloading, he sees it arrive in his downloads folder, and then he sees it immediately disappear. He was totally frustrated and felt not in control of his own computer (brand-new Windows 7 Desktop). Turns out, it was Norton that determined that the reputation of the downloaded exe wasn't good enough (of course not, I distribute this app to fewer than 75 customers and the version is embedded in the filename, making each release a unique file name) so it deleted the file figuring the user doesn't want to be in control of their own life. My question is, what's current best practice in dealing with this class of issue? Telling people to turn off their virus scanners before downloading? Is there something I can do to my application to bless it so that Norton, McAfee, and the whole slew of other virus and threat scanners will see it as legitimate? Thanks Paul _______________________________________________ Post Messages to: [email protected] Subscription Maintenance: http://leafe.com/mailman/listinfo/profox OT-free version of this list: http://leafe.com/mailman/listinfo/profoxtech Searchable Archive: http://leafe.com/archives/search/profox This message: http://leafe.com/archives/byMID/profox/[email protected] ** All postings, unless explicitly stated otherwise, are the opinions of the author, and do not constitute legal or medical advice. This statement is added to the messages for those lawyers who are too stupid to see the obvious.
