Surely unless this has particular niche requirements it is a problem that has been comprehensively solved already by existing cloud services like Zendesk?
-- Alan Bourke alanpbourke (at) fastmail (dot) fm On Wed, 21 Jun 2017, at 07:38 PM, [email protected] wrote: > My colleague and I are going to be servicing a large chain of > franchisees soon and I wanted to have an online ticket system where they > could submit tickets and see the status/history of their tickets as > well. His investigation turned up some but they were either too complex > (not user friendly) or buggy. > > I was thinking I'd create some simple VFP screens and use Thierry > Nivelet's FoxInCloud to make it a web app, but I also wanted to poll the > group to see what other options are out there that folks have good > things to relate. > > Data collection: > - franchisee number/location > - user > - date > - ticket ID > - category > - sub-category > - priority > - notes > - tech assigned > > Obviously there's a parent-child relationship with the date and tracking > history, but you get the idea. > > Ideas? > > tia, > --Mike > > [excessive quoting removed by server] _______________________________________________ Post Messages to: [email protected] Subscription Maintenance: http://mail.leafe.com/mailman/listinfo/profox OT-free version of this list: http://mail.leafe.com/mailman/listinfo/profoxtech Searchable Archive: http://leafe.com/archives/search/profox This message: http://leafe.com/archives/byMID/profox/1498079312.1981215.1017151512.0d53a...@webmail.messagingengine.com ** All postings, unless explicitly stated otherwise, are the opinions of the author, and do not constitute legal or medical advice. This statement is added to the messages for those lawyers who are too stupid to see the obvious.
