My colleague and I are going to be servicing a large chain of
franchisees soon and I wanted to have an online ticket system where they
could submit tickets and see the status/history of their tickets as
well. His investigation turned up some but they were either too complex
(not user friendly) or buggy.
I was thinking I'd create some simple VFP screens and use Thierry
Nivelet's FoxInCloud to make it a web app, but I also wanted to poll the
group to see what other options are out there that folks have good
things to relate.
Data collection:
- franchisee number/location
- user
- date
- ticket ID
- category
- sub-category
- priority
- notes
- tech assigned
Obviously there's a parent-child relationship with the date and tracking
history, but you get the idea.
Ideas?
tia,
--Mike
_______________________________________________
Post Messages to: [email protected]
Subscription Maintenance: http://mail.leafe.com/mailman/listinfo/profox
OT-free version of this list: http://mail.leafe.com/mailman/listinfo/profoxtech
Searchable Archive: http://leafe.com/archives/search/profox
This message:
http://leafe.com/archives/byMID/profox/[email protected]
** All postings, unless explicitly stated otherwise, are the opinions of the
author, and do not constitute legal or medical advice. This statement is added
to the messages for those lawyers who are too stupid to see the obvious.
