Hi,
I generally get my customers to pay me a small retainer to respond to
support issues with any software I develop for them. Generally I expect
this to cover questions on how to do something specific and maybe deal
with any bugs in my code.
In a couple instances recently (both with the same customer) they
crashed their PC (one was a virus that their tech guy got rid of by
wiping the PC and the other was the son of the business owner upgrading
from Windows Vista to Windows 7 and them losing the system and data) so
I had to reinstall and recover their data from a backup. Not a big deal
of time but not really what I had considered being included in my support.
I am not going to bill them extra for this, but am interested in what
others tend to consider as "support"? Any specific contracts/clauses
that you use?
--
Frank.
Frank Cazabon
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