Hi folks,
I'm trying to understand an issue related to the company that provides
email service to our agency.
The company provides us with cpanel and we have set up about 40 email
accounts. We use pop email clients to access them.
They're using, I believe, SendMail/ProcMail/SpamAssassin to do this.
They just "upgraded" their servers "for security reasons" and immediately
following, the amount of spam we're receiving has increased dramatically.
I can't use the SpamAssassin built into cpanel with these accounts because
we access them with pop servers. I would have to check each account on the
webmail daily to deal with false positives--a full time job in itself.
When I complained about the increase in spam they said that maybe my
SpamAssassin settings didn't get copied over. Well, I never enabled
SpamAssassin on our accounts for the above reason and it's not enabled now.
So something else must have changed when they did this "upgrade" that is
causing lots more spam to get in.
I think they must have something else on their servers to defend against
HDDs getting filled up with spam, and it can't be dependent on clients
using or not using their cpanel SpamAssassin feature. I think whatever that
thing is, it wasn't configured properly after their "upgrade".
Yet the company is telling me that it uses SpamAssassin to protect its
servers from overload. And they are now saying they'll sell me an extra
"external" service to filter spam on individual accounts.
Does any of this make sense? What can I tell them to check?
Thanks.
Ken Dibble
www.stic-cil.org
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