>WARNING contains some very choice language and concepts but the core of
>the article is right on the money.
>
>http://www.cracked.com/article_17271_why-tech-support-sucks-look-behind-scenes.html

I'm not surprised. I used to scream at rent-a-techs but that was long ago. 
Now I understand--just yesterday I did maintenance on somebody's machine 
and shut it down. She left me voicemail saying she couldn't log in because 
my name was in the login name blank. *sigh*

Ken Dibble
www.stic-cil.org 


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