Matus UHLAR - fantomas wrote:
On 18.11.19 18:10, Gregory Heytings wrote:
Bill Cole wrote:
Rejecting mail is a far better choice than delivering to a 'spam box'
since most users never bother looking there for anything. Rejections
at least stand some chance of making enough noise on the sender side
to get misconfigurations fixed.
IMO this is naive. As Kris Deugau wrote in most cases nobody ever
looks at that noise, your users will just not receive their email.
A common answer to this is that the sender was supposed to get
error message. Since the message might be rejected anywhere between sender
and recipient, it's usually a must.
Yes, they're *supposed to* get an error. But some end users have
blackholed postmaster notices, and many end users have trouble making
sense of even the best postmaster notices (assuming they don't just
treat the error as a reply, and continue their conversation like nothing
went wrong - yes, I see this at least a couple times a month). If a
message is rejected with an error message that reads, more or less
literally:
550 Rejected for spammy content
how is the sender supposed to make any kind of sense of what, exactly,
they need to do to get their message through?
At least with most of the DNSBL rejections, there's usually a link to
the list's website with some reference information the sender can take
to their provider, and ask "Hey, why are you on this blacklist? It's
preventing me from sending mail!". (Not that that helps all the time,
due to shared hosting and the unavoidable mystery meat so many
desktop/mobile clients stuff into their HTML formatting.)
If you want to receive any possible spam and send them to spam folder, it's
completely up to you.
*nod* "Your system, your rules."
Just note that people with too many spams in spam folder
may start ignoring it and complain...
*sigh* All too true, although not just with "many" spams. I've lost
count of the number of customers who have complained about maybe 5-10
messages in the Spam folder over the course of a week:
"Why is this spam in the Spam folder?!?"
"Er... because... it's not in your Inbox?"
-kgd
