this might be off topic, I'm not sure if I have an issue with Postfix
setup - or just end user email client setup:

I have old postfix 2.1 server, migrating to new 3.x, copied over 2.1
/etc/postfix, all seemed OK till now trying to setup an Outlook 2010
client

as I don't have Outlook 2010 to hand, I've installed 2016, tested account
setup, all worked, both IMAP and 587/SMTP auth

the end user in question is remote to me, 2010 seems to have different
options than 2016 I have tested

the Outlook system is remote to me, it's possible end user screwed
something up

on Outlook, the setup for old 2.1 server and new 3.x server is supposedly
identical: SMTP 587 TLS - but I'm not there.

is there some simple Outlook option that I have overlooked ?
or is there something wrong with my server config ??

smtpd_helo_restrictions = permit_mynetworks, permit_sasl_authenticated,
reject_non_fqdn_helo_hostname, reject_invalid_helo_hostname,
check_helo_access pcre:/etc/postfix/helo_access.pcre

smtpd_recipient_restrictions = reject_unknown_sender_domain,
reject_unknown_recipient_domain, reject_non_fqdn_sender,
reject_non_fqdn_recipient, reject_unlisted_recipient, permit_mynetworks,
check_sasl_access hash:/etc/postfix/sasl_access permit_sasl_authenticated,
reject_unauth_destination, check_policy_service inet:127.0.0.1:10040,
check_recipient_access hash:/etc/postfix/recipient_no_checks,
check_recipient_access pcre:/etc/postfix/recipient_checks.pcre,
check_helo_access hash:/etc/postfix/helo_checks, check_sender_access
hash:/etc/postfix/sender_checks, check_client_access
hash:/etc/postfix/client_checks, check_client_access
pcre:/etc/postfix/client_checks.pcre, reject_rbl_client zen.spamhaus.org,
reject_rhsbl_client dbl.spamhaus.org, reject_rhsbl_sender
dbl.spamhaus.org, reject_rbl_client psbl.surriel.com, reject_rbl_client
ix.dnsbl.manitu.net, reject_rbl_client bl.spamcop.net,

tried with 'port 587 TLS' as well as 'port 587 SSL'

the user can use old 2.1 server, no issues, BUT, when trying to send with
2010, it fails, on the server, I see this:

(Outlook account setup test message)
Dec 29 14:27:44 geko postfix/smtpd[14089]: NOQUEUE: reject: RCPT from
d114-75-83-107.sbr1.nsw.optusnet.com.au[114.75.83.107]: 554 5.7.1
<d114-75-83-107.sbr1.nsw.optusnet.com.au[114.75.83.107]>: Client host
rejected: Access denied; from=<no...@dom.org.au> to=<no...@dom.org.au>
proto=ESMTP helo=<UserPC>

on the old 2.1 server works fine, I see this:
 14:34:08 emu postfix/qmgr[5951]: 30762185383: from=<no...@dom.org.au>,
size=638, nrcpt=1 (queue active)
Dec 29 14:34:08 emu postfix/pipe[8733]: 30762185383:
to=<no...@dom.org.au>, relay=dovecot, delay=0.32, delays=0.22/0.01/0/0.1,
dsn=2.0.0, status=sent (delivered via dovecot service)
Dec 29 14:34:17 emu postfix/smtpd[8727]: 482B6185383:
client=d114-75-83-107.sbr1.nsw.optusnet.com.au[114.75.83.107],
sasl_method=LOGIN, sasl_username=no...@dom.org.au
Dec 29 14:34:17 emu postfix/qmgr[5951]: 482B6185383:
from=<no...@dom.org.au>, size=638, nrcpt=1 (queue active)
Dec 29 14:34:17 emu postfix/pipe[8733]: 482B6185383:
to=<no...@dom.org.au>, relay=dovecot, delay=0.23, delays=0.19/0/0/0.05,
dsn=2.0.0, status=sent (delivered via dovecot service)
Dec 29 14:40:04 emu postfix/smtpd[10332]: 83EAC185383:
client=d114-75-83-107.sbr1.nsw.optusnet.com.au[114.75.83.107],
sasl_method=LOGIN, sasl_username=no...@dom.org.au
Dec 29 14:40:05 emu postfix/qmgr[5951]: 83EAC185383:
from=<no...@dom.org.au>, size=25709, nrcpt=1 (queue active)



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