On 6/24/2011 11:34 AM, Benny Pedersen wrote:
On Thu, 23 Jun 2011 13:33:11 -0400, John Hinton wrote:
We have no other issues with any other of 100s of clients on this
mailserver. Seems this is a direcpc problem?
since its just one client, why do you think its your server problem ?
have this client tryed rebooting ?, got a new virus ?
I really don't think it is my server, but as this is a satellite
connection, didn't know if there was a tweak I might be able to do which
helped with what appears to be a timing issue. Yes, it is one client and
all of their email accounts on all of their computers. So, I had them
reboot their modem/receiver and one of the computers with no success. Of
course, as usual, DirecPC tells them that there are no issues on their
system, so it falls back to me because I actually care about our clients.
Oddly, yesterday afternoon it started working for them again, so it was
something at DirecPC... no changes here. I didn't know if anyone could
shed some light on this so I'd have something better to tell the client
to get them off my back and to maintain our trust factor. Unfortunately,
they are in a very rural area and satellite is their only option for
high speed (if you really want to call satellite high speed?).
--
John Hinton
877-777-1407 ext 502
http://www.ew3d.com
Comprehensive Online Solutions
