On Mon, Oct 18, 2010 at 4:13 PM, Alberto Lepe <d...@alepe.com> wrote:
> On Thu, Oct 14, 2010 at 12:38 PM, captain_claw <ryanc...@gmail.com> wrote: > >> >> >> On Thu, Oct 14, 2010 at 10:40 AM, Matt Hayes <domin...@slackadelic.com>wrote: >> >>> On 10/13/2010 10:17 PM, Alberto Lepe wrote: >>> >>>> Yes Matt, I agree with you. >>>> >>>> However, for some reason a customer is complaining that some people are >>>> receiving several copies (in one case up to 15 copies) with exactly the >>>> same content, when he/she sent just one mail. >>>> >>>> I thought at the beginning it may be a problem with his mail client but >>>> after checking the logs I didn't see anything strange but those repeated >>>> lines. >>>> >>>> I now understand that those repeated logs are normal as the filter is >>>> re-injecting them into postfix. The only irregular thing I saw is that >>>> his/her mails are being marked as SPAM (but not rejected), which then >>>> are sent to quarantine. As far as I know, I have to manually "release" >>>> them from quarantine in order to be send, right? >>>> For now, I use those emails in quarantine to adjust the values of >>>> spamassassin until I can reach some comfortable setup in order to start >>>> blocking emails. >>>> >>>> Is there any other way I could analyze the "duplicated mails" problem? >>>> >>>> Thanks again. >>>> >>> >>> >>> What email client is the client using? >>> >>> -Matt >>> >> >> If you find that the problem is only on that user, I think you have to >> check his/her email client. if it's M$ outlook/express kindly check the >> pst/dbx file size of the user. cases that the MUA reaches its max size of >> 2gb (for M$ outlook 2003 below) the tendency is MUA can't write additional >> entry to pst/dbx and thus it remains to outbox. So if the users tries to >> send/receive the MUA re-send it to the recipient co'z the MUA assumed that >> there is still mail seating on the outbox. However if everybody is >> experiencing this problem then you have investigate more on your logs. >> >> -Ryan >> >> >> > Ryan, Thank you!! you were right! After all, and even it sounds odd, > several users in that domain had the same problem: their PST file was around > 2GB. The customer confirmed that the problem is gone now. > > Thank you for your time (to everybody). > > That's a great news indeed. Ryan
