Hi. I have a domain hosted by a hosting service. They are running Postfix as the mail server there. I have started having a problem with delivery to local accounts, and they appear to be too stupid to figure out the problem, and additionally are not native English speakers, so I am having a lot of trouble trying to convince them that the problem is with their hosting. I was hoping if I describe the problem here, that someone would be able to give me some suggestions that I can put to them to check, as at the moment they keep telling me that they believe the problem to be a local PC email client configuration problem.
So my investigation so far, that I sent to them, is below. The problem is: 1. I compose an email from an email account that is hosted on my limedomains service to an email account that is also hosted on my limedomains service (it could be the same or a different account as the FROM account, it doesn't appear to matter). 2. I press send in my email client which sends to my local ISP smtp server 3. My local ISP smtp server tries to deliver the email to the limedomains server 4. The limedomains server rejects the email, and my local ISP smtp server sends me a bounce with the following message: -- Message -- This is the mail system at host mail.braintree.com.au. I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below. For further assistance, please send mail to postmaster. If you do so, please include this problem report. You can delete your own text from the attached returned message. The mail system : host mail.limedomains.net[64.90.182.179] said: 553 5.7.1 : Sender address rejected: not logged in (in reply to RCPT TO command) Reporting-MTA: dns; mail.braintree.com.au X-Postfix-Queue-ID: 737F02266FB X-Postfix-Sender: rfc822; p...@gallandro.net <mailto:p...@gallandro.net> Arrival-Date: Mon, 31 May 2010 09:44:27 +1000 (EST) Final-Recipient: rfc822; b...@gallandro.net <mailto:b...@gallandro.net> Original-Recipient: rfc822;b...@gallandro.net Action: failed Status: 5.7.1 Remote-MTA: dns; mail.limedomains.net Diagnostic-Code: smtp; 553 5.7.1 : Sender address rejected: not logged in -- End -- If I send the message TO the same person using the same local ISP smtp server but use a FROM address that is not hosted at limedomains then the email is delivered successfully. Does anyone have any suggestions? Paul McGougan Senior Software Engineer Braintree Communications Pty Ltd -- This information together with any attachments is for the use of the intended recipient(s) only and may contain confidential and/or privileged information and is subject to copyright. If you have received this email in error please inform the sender as quickly as possible and delete this email and any copies of this information from your computer system network. If you are not the intended recipient of this email, you must not copy, distribute or take any action(s) that relies on this information. Any form of disclosure, modification, distribution and/or publication of this email is strictly prohibited.
