On 11/30/2009 3:52 PM, techlist06 wrote:
So, lemme get this straight. You changed the list address, but instead
of just sending an email to the list addresses telling all users of the
list address change, you just decided to, in essence, inform
them via an
NDR when they send mail to the list? There have got to be at
least 1000
list management how-to's on the web, and not a one would recommend you
do this in this way, and probably all 1000 would say _never_ manage a
list this way...yikes.
No I didn't change the list address. It is not a "mail list" like this one,
more of an "announcement list". It is not a 2-way mailing list. The
subscribers don't send anything to it for other subscribers to see. It's
used rarely to send announcements of event cancellations, etc. About 1000
subscribers manually maintained. But, the users tend to start a (unrelated)
communication with us via replying to that announcement list's "reply to"
address since that is where they last received a message from us. And so
their message does not go to the right person, it goes to the source address
of the announcement and we have to sort through them and direct the message
to where it should have gone to start with. We just want to let subscriber
who incorrectly sends to the announcement list address to use one of the
"correct" addresses to communicate with us, not via replying to the
announcement list. See? FWIW, we tell them not to do it with a footer and
header on every announcement email, but they do it anyway. I'm sure there
is a better way, this seemed easy enough to implement. Perhaps and
auto-reply type setup to that particular address. I looked at those and
they looked more difficult to set up. I'd be grateful for better
suggestions. I'll look for a better way to notify them.
Thanks very much for the help.
The envelope sender where delivery problems are reported can
be different from the From: header displayed in most email
clients, which can also be different from the Reply-To: header
where most mail clients will send if you hit the "Reply" button.
You mustn't block the mail list's envelope sender address; you
must be able to receive non-delivery notifications.
There's nothing wrong with rejecting incoming mail addressed
to the mail list "From:" address for an announce-only list.
In your case, it would be a nice touch to add a Reply-To:
header that points to the human contact or help desk as a
convenience for your recipients.
Look at this message -- the envelope is
"owner-postfix-us...@..." the From: displayed by your mail
client is "Noel Jones", but if you hit your reply button it
will be addressed to "postfix-us...@..." since I want replies
to go to the list.
-- Noel Jones
