On 28/07/24 17:58, Walt E via Postfix-users wrote:
Is there any standard that, postmaster@domain is a required account for this
domain?
I asked this is b/c one of our domains has millions of users, and a people
registered the postmaster account (surely it's due to our mistake in work) with
that domain as his personal email.
Our lawyer communicated with him, but he was unwilling to return the account,
saying that he used the account for commercial purposes.
Is the postmaster account absolutely necessary for post office management?
As others have pointed out it is required by the relevant standards.
Check with your lawyer to make sure you haven't painted yourself into a
corner contractually then give the customer a reasonable amount of time
to inform his contacts of his change in email address.
Do note that the domain registrant "owns" the email address, not the
customer. When it's time simply take the account back, he should not
have to relinquish it himself. It should be possible to easily transfer
his stored messages to his new account name. Depending on how generous
you're feeling you can offer to assist the customer in the transition.
Peter
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