On Mon, Dec 08, 2008 at 09:23:14AM -0700, Kai Wang wrote:

> We run Postfox (postfix-2.3.3-2.pcre.sasl2.rhel4) and MailScanner 
> (mailscanner-4.66.5-3)
> together.

Mailscanner is expressly unsupported here, it misuses undocumented
Postfix interfaces and queue-file formats.

> A user reported that he lost a message. I checked into our log 
> and found 4 entries
> about the message, all from postfix.
> 
> Dec  7 16:04:47 smtp2 postfix/smtpd[12441]: connect from 
> h129-184.wlan.ucalgary.ca[136.159.184.129]
> Dec  7 16:04:52 smtp2 postfix/smtpd[12441]: 5568910031: 
> client=h129-184.wlan.ucalgary.ca[136.159.184.129], sasl_method=PLAIN,
> [EMAIL PROTECTED]
> Dec  7 16:04:52 smtp2 postfix/cleanup[13044]: 5568910031: hold: header 
> Received: from [136.159.184.129] (h129-184.wlan.ucalga
> ry.ca [136.159.184.129])??by smtp2.ucalgary.ca (Postfix) with ESMTP id 
> 5568910031??for <[EMAIL PROTECTED]>; Sun,  7 Dec 2008
> 16:04:52 -0700 (MST) from h129-184.wlan.ucalgary.ca[136.159.184.129]; 
> from=<[EMAIL PROTECTED]> to=<[EMAIL PROTECTED]> proto=E
> SMTP helo=<[136.159.184.129]>
> Dec  7 16:04:52 smtp2 postfix/cleanup[13044]: 5568910031: 
> message-id=<[EMAIL PROTECTED]>
> 
> Can anybody give us a hand?

Ask on the Mailscanner list. Postfix put the message into the HOLD
queue (where Mailscanner takes over).

-- 
        Viktor.

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