Did this get resolved eventually. I don't think the ISP L1 support helps very much in this case.
-Tarun On Thu, Nov 18, 2010 at 8:11 PM, Mayuresh <mayur...@acm.org> wrote: > I find this strange. Can someone help? > > I use Tata Indicom connection. The internet appears generally accessible > but for a certain ip address : 59.163.6.13 > > I tried ping, which just hangs. > > Traceroute shows 4 steps and then just stars. > > I tried connection of another ISP and online ping tools: With these the > server appears up and accessible fine. > > Could the problem be with my machine's setup ? I think not. Could it be > with routing info with some switch on the path? Anything else? > > Technical description ends. > > === > > Now some story about the problem that does not matter from technical > perspective: > > This IP address is that of ISP's own server which participates in renewal > process. This strange accessibility problem results in renewal payment > being charged though not reflecting on ISP's side. > > I followed up a lot with the ISP and finally used a backup ISP connection > that I have to do the renewal. > > During the follow up I got these replies which all are indicative of them > not getting the problem at all - which is very common with this ISP. > > Me : "A certain web server <ip addr> is not accessible from my connection, > because of which I am unable to renew online. Also I can access the same > server over other ISP connection. Traceroute tool's output when accessing > on your and other ISP's connection is attached to help your technical team > to resolve this." > > Reply1 : "Inform the customer that amount will be debited in 6 working > days". > > Me: <Blast> > > R2: "We have noted your complaint. This is the complaint no." > > ... > > R3: "Your renewal pack is in anticipatory queue ..." > > ... > > R4: "We have checked our records and your issue has been resolved" > > Me: "Can you tell which "records" with you indicate to you that I can ping > your server?" > > A call comes. I complain about nobody even reading the issue. They assure > to look into. Then I receive the following mail: > > R5: "As per your telephonic conversation ... your issue is resolved" > > ... > > R6: "Since you have not opted for static ip, you won't be able to ping" > > ... > > R7: "As per our telephonic conversation ... resolved" > > ... > > R8: "We have noted your complaint. The complaint no is ..." > > > > > I have decided to not give up and continue to follow up. > > (Mods: Sorry about the length of the mail.) > > > Mayuresh. > > _______________________________________ > Pune GNU/Linux Users Group Mailing List > _______________________________________ Pune GNU/Linux Users Group Mailing List
