On Fri, Jul 13, 2018 at 8:30 PM, Khushboo Vashi < khushboo.va...@enterprisedb.com> wrote:
> Hi, > > Thanks for the logs. > > It shows the upgrade check fails, which is not causing the Query tool > failure. > So, after enabling the logs, please try to open query tool 2 to 3 times > and then send the logs. > Also, see the browser's developer console and if any error, please send > the screen-shot for the same. > > One more thing: > Try to open the application in the browser's incognito mode or clear the > cache/cookies and and then run the application. This may fix your problem. > > Have you tried this? > Thanks, > Khushboo > > > > > On Fri, Jul 13, 2018 at 8:10 PM, Duffey, Blake <blake.duf...@noblis.org> > wrote: > >> >> >> >> >> *From:* Duffey, Blake <blake.duf...@noblis.org> >> *Sent:* Friday, July 13, 2018 7:26 AM >> *To:* Dave Page <dp...@pgadmin.org>; Khushboo Vashi < >> khushboo.va...@enterprisedb.com> >> *Cc:* Pgadmin-Support@Postgresql. Org <pgadmin-supp...@postgresql.org> >> *Subject:* RE: Query Tool Initialize Error >> >> >> >> This is on Windows 2012 Server (via Citrix) >> >> >> >> I’ll work on getting logs >> >> >> >> *From:* Dave Page <dp...@pgadmin.org> >> *Sent:* Friday, July 13, 2018 4:10 AM >> *To:* Khushboo Vashi <khushboo.va...@enterprisedb.com> >> *Cc:* Duffey, Blake <blake.duf...@noblis.org>; >> Pgadmin-Support@Postgresql. Org <pgadmin-supp...@postgresql.org> >> *Subject:* Re: Query Tool Initialize Error >> >> >> >> In addition to Khushboo's suggestions, can you try a hard-reload and >> running in an incognito session in your browser please Blake? I want to be >> sure it's not a caching issue. >> >> >> >> On Fri, Jul 13, 2018 at 5:40 AM, Khushboo Vashi < >> khushboo.va...@enterprisedb.com> wrote: >> >> This issue is already reported on Windows. Ref: >> https://redmine.postgresql.org/issues/3433 >> >> >> >> Are you on Windows? If yes then which version? >> >> Please enable logging and provide the logs. To enable logging ref: >> https://www.pgadmin.org/faq/#8 >> >> >> >> >> >> >> >> >> >> >> >> >> >> On Fri, Jul 13, 2018 at 1:20 AM, Duffey, Blake <blake.duf...@noblis.org> >> wrote: >> >> Launching pgAdmin 4 ver 3.1 against PG 9.5 >> >> >> >> User selects servers, database, schema >> >> >> >> Clicks Tools | Query Tools >> >> >> >> Is immediately hit with ‘Query Tool Initialize Error’ >> >> >> >> >> >> Thanks >> >> >> >> >> >> >> >> -- >> >> Dave Page >> Blog: http://pgsnake.blogspot.com >> Twitter: @pgsnake >> >> EnterpriseDB UK: http://www.enterprisedb.com >> The Enterprise PostgreSQL Company >> > >
