Joe, I think you may well be right about Adorama being inept and/or disorganized. I received an AF540 flash some time back that would not zoom. I called Adorama who immediatley emailed me a UPS lable which I promptly used to send it back. After a quiet period, I contacted them and learned that they couldn't locate the flash and Pentax Repair had no record of having received it. A week or so later, I received a call that they were sending me a new flash. It arrived about five days later. Used it and an AF360 as recently as today.
Jack --- On Mon, 11/3/08, jtainter <[EMAIL PROTECTED]> wrote: > From: jtainter <[EMAIL PROTECTED]> > Subject: Re: K30D > To: "[email protected]" <[email protected]> > Date: Monday, November 3, 2008, 1:33 PM > "I agree, through personal experience, that Adorama can > be be slick and deceptive." > > Adorama is typically the first company to list new Pentax > gear, long before it is available and before the competition > lists new stuff. Then they have been among the last actually > to offer that gear for sale. I think this is a bit deceptive > on their part. > > Other than this practice, I suspect that they are mostly > just inept. If you call to ask about something, the person > who answers just reads from a computer script. The customer > service reps don't actually know anything. My favorite > is that they will say that an item is backordered--this for > a new item that they have not yet gotten their first > shipment of. How difficult can it be to generate a different > computer message for gear that they haven't yet gotten? > > I have ordered several new items when Adorama listed the > gear on their web site, sometimes months before actual > availability. The final straw came with the K10D. I ordered > it from them months in advance, then watched in frustration > as nearly everyone else on this list who ordered from other > places got theirs. I called Adorama, but was told (as usual) > "It's backordered." I pointed out that it > couldn't be backordered; it was a new item. The rep > acknowledged this. I then told this person that seemingly > every other camera store in the country had it. Why > didn't they? She told me she would look into it. Guess > what? My K10D shipped that day. I think it had been in their > warehouse, but the right hand (sales) and the left hand > (warehouse) were not communicating. This is why I say that > Adorama is more inept than deceptive. > > I think Adorama is honest and I still order from them. But > I now order newly-released stuff elsewhere. > > Joe > > > > -- > PDML Pentax-Discuss Mail List > [email protected] > http://pdml.net/mailman/listinfo/pdml_pdml.net > to UNSUBSCRIBE from the PDML, please visit the link > directly above and follow the directions. -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
