On 11 Mar 2019, at 19:33, Barry O'Donovan wrote:
And let's not forget the work of the Admin Committee (AC). This is
not
innovations/changes, but ongoing work. In 2018 AC did roughly 10.000
tickets. And they were able to close tickets in 0.24d in avg.
That's very impressive. Nearly 30 / day on average for people who
genally have other jobs, families, bills to pay, etc.
As someone who has opened tickets for different organisations and
received prompt replies (usually one-touch solutions), thank you all.
+2, this is a surprisingly high number to me.
Suggestion: some sort of ‘ticket counter’ on the front page to
recognise this effort? “We have answered XX tickets so far this
year/week/day”
--
Will Hargrave
Technical Director, LONAP Ltd
+44 20 3137 8330
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