It seems more like an issue with apache than otrs. Have you tried overwriting the file /etc/httpd/conf.d/otrs.conf from a functional otrs 5 installation to your migrated environment?
Check also SELinux. El 21/10/2015 10:45 a. m., "Stanford, Philip N." <p...@noc.ac.uk> escribió: > Hi > > I had a working OTRS 4 test system, minimally configured, built on > Centos 6.7 > > The system included OTRS::ITSM and packages such as FAQ, Master-Slave etc. > > I thought I would upgrade that to the released version of OTRS 5. > > I followed the procedure in > http://otrs.github.io/doc/manual/admin/5.0/en/html/upgrading.html for > upgrading using the RPM, and didn’t note any errors. > > Apache starts OK, and can display the basic ‘unconfigured’ web page at the > bare domain address. > > > > If I go to http://myhost.mydomain/otrs/index.pl although I initially > get the login page, once I authenticate, there’s then a pause and I then > get ‘Internal Server Error’ on the web page and errors such as these in > the Apache error log: > > > > [Wed Oct 21 13:27:31 2015] [error] [client x.x.x.x] Directory index > forbidden by Options directive: /var/www/html/ > > [Wed Oct 21 13:28:56 2015] [error] Can't call method "FatalError" on an > undefined value at > /opt/otrs//Kernel/Modules/AgentMasterSlavePrepareTicket.pm line 31.\n > > > > If I go to http://myhost.mydomain/otrs/customer.pl, similarly, I get the > initial customer login page, but then the same ‘Internal Server Error’ , > followed by this error in the Apache log: > > [Wed Oct 21 14:01:09 2015] [error] [Wed Oct 21 14:01:09 2015] -e: Got no > ConfigObject! at > /opt/otrs//Kernel/Output/HTML/CustomerHeaderMetaFAQSearch.pm line 24.\n > > > > I’ve tried stopping Apache, rebuilding the OTRS config and flushing the > cache (as ‘otrs’ userid not root, as advised in the installation > instructions) but it doesn’t make any difference. After the first > occurrence, I don’t get the login box again, just the ‘internal server > error’ on the web page. > > > > There’s no errors in /var/log/messages. > > Normally when upgrading between versions (major or minor) the ‘base’ OTRS > upgrade works fine, and I do the OTRS::ITSM, FAQ etc packages via the > Package Manager. > > I should add that I’ve tried using IE10 on a PC and current versions of > Chrome and Safari on a Mac so the issue isn’t related to browser. > > > > Any thoughts would be appreciated. > > Phil > > > > > > > > > > > ------------------------------ > This message (and any attachments) is for the recipient only. NERC is > subject to the Freedom of Information Act 2000 and the contents of this > email and any reply you make may be disclosed by NERC unless it is exempt > from release under the Act. Any material supplied to NERC may be stored in > an electronic records management system. > ------------------------------ > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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