Hi! My mistake, I meant for multiple customers, not multiple customer users.
Sorry for that! Greetings Florian On Oct 20, 2015 9:08 PM, "Leonardo Certuche" < leonardo.certu...@itconsultores.com.co> wrote: > Hello, > > Another approach to your need could be if all those customers share the > same CustomerID. In this case the ticket that is created for one customer > could be seen for all other customers with the same CustomerID, on the > Company Tickets menu at the customer interface. > > > > > On 20 October 2015 at 13:43, Florian Meier < > florian.me...@informatik.uni-erlangen.de> wrote: > >> Hi! >> >> Is it possible to create a ticket for multiple customer users, for >> example for everyone who's userlogin starts with XY? >> Can i do this from within the web interface or do i need the perl >> interface? >> >> Greetings >> Florian >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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