Hello, Another approach to your need could be if all those customers share the same CustomerID. In this case the ticket that is created for one customer could be seen for all other customers with the same CustomerID, on the Company Tickets menu at the customer interface.
On 20 October 2015 at 13:43, Florian Meier < florian.me...@informatik.uni-erlangen.de> wrote: > Hi! > > Is it possible to create a ticket for multiple customer users, for > example for everyone who's userlogin starts with XY? > Can i do this from within the web interface or do i need the perl > interface? > > Greetings > Florian > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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