Thank you Gerald! I've just checked several hours ago this idea about SMTP MTA is doing weird things, so I captured traffic (tcpdump on localhost, port 25) and I see that MTA is not problem here, see below cut of the dump in text viewable format by tcpflow, highlighted Date with red:
127.000.000.001.00025-127.000.000.001.36526: 220 otrs.paymantix.net ESMTP Postfix 127.000.000.001.36526-127.000.000.001.00025: EHLO otrs.paymantix.net 127.000.000.001.00025-127.000.000.001.36526: 250-otrs.paymantix.net 250-PIPELINING 250-SIZE 10240000 250-VRFY 250-ETRN 250-STARTTLS 250-ENHANCEDSTATUSCODES 250-8BITMIME 250 DSN 127.000.000.001.36526-127.000.000.001.00025: MAIL FROM:<> 127.000.000.001.00025-127.000.000.001.36526: 250 2.1.0 Ok 127.000.000.001.36526-127.000.000.001.00025: RCPT TO:<r.ovchinni...@paymantix.com> 127.000.000.001.00025-127.000.000.001.36526: 250 2.1.5 Ok 127.000.000.001.36526-127.000.000.001.00025: DATA 127.000.000.001.00025-127.000.000.001.36526: 354 End data with <CR><LF>.<CR><LF> 127.000.000.001.36526-127.000.000.001.00025: MIME-Version: 1.0 Subject: [Ticket#0101297] RE: test message, do not reply X-Powered-BY: OTRS - Open Ticket Request System (http://otrs.org/) X-Mailer: OTRS Mail Service (4.0.7) *Date: Thu, 7 May 2015 14:15:03 +0000* Precedence: bulk X-Loop: yes Auto-Submitted: auto-generated Message-ID: <1431008103.834083.466920457.131...@otrs.paymantix.net> To: Roman Ovchinnikov <r.ovchinni...@paymantix.com> Organization: Paymantix From: supp...@ecommpay.com <supp...@ecommpay.com> In-Reply-To: <554b48ae.2090...@paymantix.com> Content-Type: multipart/alternative; boundary="----------=_1430997303-3991-2" As you can see, message received by MTA is already with DATE header, so, from my point of view the problem is on OTRS' side somehow. I can even add the dump file itself if needed. Ovchinnikov Roman, Paymantix Cell +7 (926) 262-40-05 | Email: r.ovchinni...@paymantix.com| Skype: rovchinnikov.mm On 07.05.2015 15:58, Gerald Young wrote: > This is more about your MTA/SMTP server than it is about OTRS. OTRS > doesn't really do anything more than use mailing APIs to adjust offset. > > But yes, offset on "Date" is wrong, but 9:30 UTC= 12:30 UTC+3. > > https://www.google.com/search?q=smtp+header+utc+offset+date > > On Thu, May 7, 2015 at 4:40 AM, Roman Ovchinnikov > <r.ovchinni...@paymantix.com <mailto:r.ovchinni...@paymantix.com>> wrote: > > Hello! > Any ideas about this? > > Ovchinnikov Roman, Paymantix > Cell +7 (926) 262-40-05 <tel:%2B7%20%28926%29%20262-40-05> | > Email: r.ovchinni...@paymantix.com > <mailto:r.ovchinni...@paymantix.com>| Skype: rovchinnikov.mm > <http://rovchinnikov.mm> > > On 30.04.2015 13:13, Roman Ovchinnikov wrote: > > Hello! > > Recently we have installed otrs 4.0.7 and found that emails > being sent > > from system has wrong timezone settings in Date field, for example: > > > > Received: from mail.paymantix.com <http://mail.paymantix.com> > (LHLO mail.paymantix.com <http://mail.paymantix.com>) (78.140.183.180) > > by mail.paymantix.com <http://mail.paymantix.com> with LMTP; > Thu, 30 Apr 2015 09:30:28 +0000 (UTC) > > Received: from mail.paymantix.com <http://mail.paymantix.com> > (localhost [127.0.0.1]) > > by mail.paymantix.com <http://mail.paymantix.com> > (Postfix) with ESMTPS id 9962116113E > > for <r.ovchinni...@paymantix.com > <mailto:r.ovchinni...@paymantix.com>>; Thu, 30 Apr 2015 09:30:28 > +0000 (UTC) > > Received: from localhost (localhost [127.0.0.1]) > > by mail.paymantix.com <http://mail.paymantix.com> > (Postfix) with ESMTP id 8C8AA161198 > > for <r.ovchinni...@paymantix.com > <mailto:r.ovchinni...@paymantix.com>>; Thu, 30 Apr 2015 09:30:28 > +0000 (UTC) > > X-Virus-Scanned: amavisd-new at paymantix.com <http://paymantix.com> > > Received: from mail.paymantix.com <http://mail.paymantix.com> > ([127.0.0.1]) > > by localhost (mail.paymantix.com > <http://mail.paymantix.com> [127.0.0.1]) (amavisd-new, port 10026) > > with ESMTP id BT8gD6m4-Jxz for > <r.ovchinni...@paymantix.com <mailto:r.ovchinni...@paymantix.com>>; > > Thu, 30 Apr 2015 09:30:28 +0000 (UTC) > > Received: from otrs.paymantix.net <http://otrs.paymantix.net> > (unknown [78.140.183.183]) > > by mail.paymantix.com <http://mail.paymantix.com> > (Postfix) with ESMTPS id 778EA16113E > > for <r.ovchinni...@paymantix.com > <mailto:r.ovchinni...@paymantix.com>>; Thu, 30 Apr 2015 09:30:28 > +0000 (UTC) > > Received: from otrs.paymantix.net <http://otrs.paymantix.net> > (localhost [127.0.0.1]) > > by otrs.paymantix.net <http://otrs.paymantix.net> > (Postfix) with ESMTP id 5FF5F93 > > for <r.ovchinni...@paymantix.com > <mailto:r.ovchinni...@paymantix.com>>; Thu, 30 Apr 2015 09:30:03 > +0000 (UTC) > > MIME-Version: 1.0 > > Subject: [Ticket#0100341] RE: test > > X-Powered-BY: OTRS - Open Ticket Request System (http://otrs.org/) > > X-Mailer: OTRS Mail Service (4.0.7) > > Date: Thu, 30 Apr 2015 12:30:03 +0000 > > > > > > as you can see, date in mail server messages are ok > > 09:30:28 +0000 (UTC)), while > > Date: Thu, 30 Apr 2015 12:30:03 +0000 > > > > so, offset is wrong. Server itself has UTC timezone, OTRS is > configured as UTC +3 . > > > > Not sure what else should be tweaked, googling didn't give me > any insights on this. > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
