This is more about your MTA/SMTP server than it is about OTRS. OTRS doesn't really do anything more than use mailing APIs to adjust offset.
But yes, offset on "Date" is wrong, but 9:30 UTC= 12:30 UTC+3. https://www.google.com/search?q=smtp+header+utc+offset+date On Thu, May 7, 2015 at 4:40 AM, Roman Ovchinnikov < r.ovchinni...@paymantix.com> wrote: > Hello! > Any ideas about this? > > Ovchinnikov Roman, Paymantix > Cell +7 (926) 262-40-05 | Email: r.ovchinni...@paymantix.com| Skype: > rovchinnikov.mm > > On 30.04.2015 13:13, Roman Ovchinnikov wrote: > > Hello! > > Recently we have installed otrs 4.0.7 and found that emails being sent > > from system has wrong timezone settings in Date field, for example: > > > > Received: from mail.paymantix.com (LHLO mail.paymantix.com) > (78.140.183.180) > > by mail.paymantix.com with LMTP; Thu, 30 Apr 2015 09:30:28 +0000 (UTC) > > Received: from mail.paymantix.com (localhost [127.0.0.1]) > > by mail.paymantix.com (Postfix) with ESMTPS id 9962116113E > > for <r.ovchinni...@paymantix.com>; Thu, 30 Apr 2015 09:30:28 > +0000 (UTC) > > Received: from localhost (localhost [127.0.0.1]) > > by mail.paymantix.com (Postfix) with ESMTP id 8C8AA161198 > > for <r.ovchinni...@paymantix.com>; Thu, 30 Apr 2015 09:30:28 > +0000 (UTC) > > X-Virus-Scanned: amavisd-new at paymantix.com > > Received: from mail.paymantix.com ([127.0.0.1]) > > by localhost (mail.paymantix.com [127.0.0.1]) (amavisd-new, port > 10026) > > with ESMTP id BT8gD6m4-Jxz for <r.ovchinni...@paymantix.com>; > > Thu, 30 Apr 2015 09:30:28 +0000 (UTC) > > Received: from otrs.paymantix.net (unknown [78.140.183.183]) > > by mail.paymantix.com (Postfix) with ESMTPS id 778EA16113E > > for <r.ovchinni...@paymantix.com>; Thu, 30 Apr 2015 09:30:28 > +0000 (UTC) > > Received: from otrs.paymantix.net (localhost [127.0.0.1]) > > by otrs.paymantix.net (Postfix) with ESMTP id 5FF5F93 > > for <r.ovchinni...@paymantix.com>; Thu, 30 Apr 2015 09:30:03 > +0000 (UTC) > > MIME-Version: 1.0 > > Subject: [Ticket#0100341] RE: test > > X-Powered-BY: OTRS - Open Ticket Request System (http://otrs.org/) > > X-Mailer: OTRS Mail Service (4.0.7) > > Date: Thu, 30 Apr 2015 12:30:03 +0000 > > > > > > as you can see, date in mail server messages are ok > > 09:30:28 +0000 (UTC)), while > > Date: Thu, 30 Apr 2015 12:30:03 +0000 > > > > so, offset is wrong. Server itself has UTC timezone, OTRS is configured > as UTC +3 . > > > > Not sure what else should be tweaked, googling didn't give me any > insights on this. > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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