The user data exists, as does the Customer Company that the user is mapped to, yet we're still getting this error...?
*( I understand that RADIUS has nothing to do with it and is only used for authentication. The reason I mentioned LDAP outright was to hopefully head off any advice/comments that would pertain to checking LDAP settings, since our configuration is not authenticating against LDAP, or pulling user data from LDAP either in any fashion.)* Thanks again ! On Mon, Oct 27, 2014 at 2:10 PM, Gerald Young <cryth...@gmail.com> wrote: > No userdata means no User Data. OTRS searches configured or default > sources for user data (demographics) and RADIUS isn't user data. It's > authentication. > > On Mon, Oct 27, 2014 at 1:54 PM, TC <billy20...@gmail.com> wrote: > >> Howdy ;) >> >> A New Customer of ours has been unable to login to OTRS for the first >> time :( >> >> Mon Oct 27 17:29:13 2014 notice OTRS-CGI-10 Panic! No UserData for user: >> 'xyz'!!! Mon Oct 27 17:29:13 2014 error OTRS-CGI-10 No UserID found for >> 'xyz'! Mon Oct 27 17:29:13 2014 error OTRS-CGI-10 No UserID found for >> 'xyz'! Mon Oct 27 17:29:13 2014 notice OTRS-CGI-10 User: xyz >> authentication ok (REMOTE_ADDR: SNIPPED). >> Both the user's Customer acct and CustomerID group exist. >> >> We are NOT using LDAP, only RADIUS for authentication. >> >> We are using OTRS 3.3.9 on CentOS release 6.5 >> >> The user data is stored in the OTRS DB itself. >> >> *Thanks in advance for any clues/ideas/suggestions! * >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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