No userdata means no User Data. OTRS searches configured or default sources for user data (demographics) and RADIUS isn't user data. It's authentication.
On Mon, Oct 27, 2014 at 1:54 PM, TC <billy20...@gmail.com> wrote: > Howdy ;) > > A New Customer of ours has been unable to login to OTRS for the first time > :( > > Mon Oct 27 17:29:13 2014 notice OTRS-CGI-10 Panic! No UserData for user: > 'xyz'!!! Mon Oct 27 17:29:13 2014 error OTRS-CGI-10 No UserID found for > 'xyz'! Mon Oct 27 17:29:13 2014 error OTRS-CGI-10 No UserID found for > 'xyz'! Mon Oct 27 17:29:13 2014 notice OTRS-CGI-10 User: xyz > authentication ok (REMOTE_ADDR: SNIPPED). > Both the user's Customer acct and CustomerID group exist. > > We are NOT using LDAP, only RADIUS for authentication. > > We are using OTRS 3.3.9 on CentOS release 6.5 > > The user data is stored in the OTRS DB itself. > > *Thanks in advance for any clues/ideas/suggestions! * > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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