First, a link to the docs: http://otrs.github.io/doc/manual/admin/3.3/en/html/customization.html#acl-reference
(Try ParentID). On Fri, Aug 15, 2014 at 12:37 PM, Jean-Pierre Zurbrügg <jp.zurbr...@live.com > wrote: > Hello everyone, > > Running OTRS 3.3.8 > > I am trying to filter Services based on the selected queue in both the > customer New Ticket creation window and the Agent Phoneticket, emailticket > creation window. > > I have searched through the mailing list and came up with this post > <https://www.mail-archive.com/otrs%40otrs.org/msg31688.html> but it seems > as it never got resolved. The link posted is also dead (404 not found). > > Thus far my ACL is correctly filtering out the services I do not want in > the customer portal only. I have used both the Config.pm methods and the > Agent portal ACL Management module. > > Here is my current ACL that works on the customer portal (ACL Management > GUI module export): > > ConfigChange: > Possible: > Ticket: > Service: > - '[regexp]<Parent Service Name>.*' > ConfigMatch: > Properties: > Ticket: > Queue: > - <Queue Name> > > Config.pm example: > $Self->{TicketAcl}->{'ACL-Name-20'} = { > # Match properties > Properties => { > Queue => { > Name => ['<Queue Name'], > }, > > }, > Possible => { > Ticket => { > Service => { > Type => '<parent Service Name>', > > }, > }, > }, > > I am currently using a test customer user that has all services enabled. I > have also tried using 'PosibleNot' but I can't get the Agent Portal to only > show the services associated with the selected Queue. > > > Any push to the right direction would be greatly appreciated. > > Thanks in advance for any tips given, > > Jean-Pierre Z. > > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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