Hi,
Thanks for reaching me out. I've tried it.
I've create a ticket, two children, and two grand children.
Unfortunately, the method :
******************************
$LinkObject->LinkList(
Object => 'Ticket',
Key => $parent,
Object2 => 'Ticket',
State => 'Valid',
Type => 'ParentChild',
UserID => 1,
);
******************************
return a list of the first level of children.
I expected a list of n-level, children, grand children
2014-07-30 14:31 GMT+02:00 Gerald Young <cryth...@gmail.com>:
> Did you try it? What did you encounter? Was it what you expected? If yes,
> you wouldn't ask this question, If no, you'd ask a different question.
>
>
> On Wed, Jul 30, 2014 at 6:33 AM, Marwan Rabbâa <wagha...@gmail.com> wrote:
>
>> Hi,
>>
>> I'm using OTRS 3.1.21 on a debian 7. I've noticed that I can link ticket
>> with others as parent/child relation.
>>
>> However I wonder know if I can do this :
>>
>>
>> - my parent
>> - has a child
>> - but also a grand child
>> - and an other little child
>> - ....
>>
>> Thanks,
>>
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>
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