Hi,
Currently our OTRS setup is generating tickets based on incoming
emails. We want to add a notification to a particular email id e.g.
gr...@abc.com in case email contains a particular text e.g. "device:
abc".
To solve this, we configured a postmaster filter to read the email
body and set X-OTRS-header 'X-OTRS-CustomerNo' to 'abc'. Now, I want
to create a event notification for new tickets and use this
X-OTRS-header in ticket filters but don't see any option like that.
Is this the right approach? If yes, how to create a event notification
on 'X-OTRS-CustomerNo'?
Regards,
Saurabh
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