I would like to enter several dynamic fields to use as problem resolution categories on ticket close. Generally, when closing a ticket, we actually reply to it with an email instead of actually using the “close” interface. This leaves me with a question of where I should add the dynamic fields in Frontend::Agent::Ticket::. Can someone point me in the right direction? Thanks!
Justin Cole ECHO Labs LLC CONFIDENTIALITY NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message.
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