[otrs] Sending plain text messages

[Christoph Zwerschke]

Is it possible in OTRS 3 to change the format of templates and 
individual replies to plain text instead of HTML? I already found the 
global switch Frontend::RichText that can be set to "no", but that's 
really not what we want, because it would switch off RichText 
everywhere. We want to be able to select and change the format 
individually, just as it is possible in every mail client.

Regards
-- Christoph
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